Pure Hockey Reviews
(Rated by 1705 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.2
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.8
- Return Policy4.8
- Customer Service4.5
- Good Value4.5
- Shipping & Delivery4.0
Recent Customer Reviews (14)
Ramon Greathouse
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Cédric van Manen
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Gabriele Meier
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Lee Dieters
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Alkhazur Vedzizhev
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Mohammed Wright
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Bernd Diederich
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Deanna Caulfield
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Élise Gingras
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Aymani Bataev
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Pure Hockey Pricing
Hockey Skates
$200 - $1000
Hockey Sticks
$70 - $400
Beginner sticks
$50 - $150
elite-level sticks
up to $400
Payment Methods
Accepted Payment Options:
Prices for items on Purehockey.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Pure Hockey credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Pure Hockey Pros & Cons
Pros
1
Wide Selection: Offers a comprehensive range of hockey and lacrosse equipment, catering to players of all levels.
2
Customer Service: Many reviews highlight friendly and knowledgeable staff who provide thorough assistance during fittings and purchases.
3
Return Policy: Allows returns on sharpened skates within 30 days, which is beneficial for customers needing to test fit and comfort.
4
Membership Discounts: Provides membership options that offer discounts on future purchases, enhancing customer loyalty.
CONS
1
Order Fulfillment Issues: Some customers report receiving incorrect or outdated items, leading to dissatisfaction and frustration.
2
Inconsistent Customer Service: Experiences with customer service can vary, with some customers noting delays or lack of responsiveness.
3
Pricing Concerns: While prices are competitive, some customers feel they can find better deals elsewhere, especially online.
4
Return Policy Limitations: The return policy may have restrictions that are not clearly communicated, leading to confusion for some customers.
Pure Hockey Features and Benefits
Features
Wide Product Selection
Offers a vast array of options within each category, ensuring customers have a wide selection to choose from.
Expert Staff Guidance
All store managers are former hockey players and enthusiasts, bringing a deep understanding and passion for the sport.
Competitive Pricing
Provides a range of prices for various hockey equipment, catering to both low-cost and pro budgets.
Frequent Promotions
Often runs sales and promotions, allowing customers to get high-quality equipment at discounted prices.
Quality Equipment Brands
Features popular brands like Bauer, TRUE, Warrior, CCM, Shock Doctor, and more.
90-Day Returns
Customers can return online purchases for a refund, store credit, or exchange at any retail store locations within 90 days.
Pure Rewards Program
Automatically enrolls customers into Gold Pure Rewards Membership, providing exclusive members-only deals, free ground shipping on orders of $75 or more, and free return or exchange shipping.
Tailored Shopping Experience
Provides unique sites for skaters (purehockey.com), goalies (goalie.purehockey.com), and lacrosse players (comlax.purehockey.com).
Low Price Guarantee
Matches any lower price found within 30 days, ensuring customers receive the best deals.
Knowledgeable Customer Service
Friendly and knowledgeable staff provide thorough assistance during fittings and purchases.
Unlimited Returns for Unused Items
Unused items in original packaging with no marks can be returned anytime.
30-Day Returns for Used Items
Used items may be returned within 30 days, with a few exceptions.